Service Policy

  • Guest is free to change/cancel the appointment 24hours prior to the appointment.
  • If the guest being more than 15mins late, the appointment may cancel due to not enough time to perform a good service.
  • Our regular client will be giving “1” time forgiving for last min cancellation/no show. New/first time client will not have this chance. After that, we will require a deposit for all future appointments.
  • The deposit can be refundable if any change/cancel makes more than 24hours prior. For change/cancel that less than 24hours, no refund will be given.
  • If there is dissatisfaction with the service, our stylist is more than happy to re-trim or redo within two weeks from the original service time free of charge. (must be with the original idea)
  • If a guest changes their idea after consultation/service and wants a new service, new service prices will be added and count as the second service.
  • No refund for any service and products.
  • Salon Era has the right to interpret the above rights.


Product / Price Match Policy

  • We proudly do product price match with our in Salon brands.
  • The item must be identical, (i.e., size, model, quantity, brand, colour)
  • The item must be in stock at the online retailer’s website.
  • Do not match the retailer outside of Canada. Or not in Canadian currency.
  • Do not match with the third-party seller, individual seller, like on social media platform….
  • Do not match auctions prices or those requiring memberships
  • Do not match bundle offers, rebates, mail-in offers
  • Do not match items that other retailers have listed as clearance, closeout