POLICY SALON ERA

Service Policy

Guest is free to change/cancel the appointment 24hours prior to the appointment.
If the guest being more than 15mins late, the appointment may cancel due to not enough time to perform a good service.
Our regular client will be giving “1” time forgiving for last min cancellation/no show. New/first time client will not have this chance. After that, we will require a deposit for all future appointments.
The deposit can be refundable if any change/cancel makes more than 24hours prior. For change/cancel that less than 24hours, no refund will be given.
If there is dissatisfaction with the service, our stylist is more than happy to re-trim or redo within two weeks from the original service time free of charge. (must be with the original idea)
If a guest changes their idea after consultation/service and wants a new service, new service prices will be added and count as the second service.
No refund for any service and products.
Salon Era has the right to interpret the above rights.

The salon will remain door lock, call us or wave hand upon arrival.
There will be more space between each other. And limited client at the salon at once. Time extends between Clients.
We will sanitize each chair, table and tool every time after use.
Pre-screen when coming into the salon. If any symptom, we require to cancel the appointment that day and rebook when back to normal.
Require to wearing a mask at the salon all time (Or $1/each available at the salon)
We may not allow other people to wait at the salon. They could wait in the car or other shops at the mall.
Cloth hanging will not be available, we suggest keep the jacket at your own space or leave it in a car. (To avoid cross spread)
Beverage, water may temporarily stop provide.
We suggest minimum communication to avoid droplet spread.
We now will have the disposable towels and capes as an option for guest to upgrade.

We will frequently wash hands.
Our staff will wear a mask & face shield.
Our staff will pre-screen a few times a day. We will not allow any staff to has symptom to come to work.
We will sanitize all the door handle’s frequently.

We proudly do product price match with our in Salon brands.
The item must be identical, (i.e., size, model, quantity, brand, colour)
The item must be in stock at the online retailer’s website.
Do not match the retailer outside of Canada. Or not in Canadian currency.
Do not match with the third-party seller, individual seller, like on social media platform….
Do not match auctions prices or those requiring memberships
Do not match bundle offers, rebates, mail-in offers
Do not match items that other retailers have listed as clearance, closeout